Harnessing wisdom: co-designing tailored services with diverse community groups
ECH is proud to support and celebrate the diversity of our community and work towards providing tailored services for diverse community groups, including the Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) communities, Aboriginal and Torres Strait Islander communities and Culturally and Linguistically Diverse (CALD) communities. In 2016 and 2017, ECH worked with people aged 55 years and older from lesbian, gay and trans communities, to co-design an LGBTI tailored service. This presentation will outline the co-design research methods used with the co-design participants, specifically semi-structured interviews, workshops and prototyping techniques in the development of a ground-breaking new service for South Australian LGBTI communities, LGBTI Connect. This unique program has completed a six month prototyping period to determine the viability of the service, including the uptake of LGBTI Connect by older LGBTI people in South Australia and what aspects of the program were most beneficial to the users of the service. The results of the evaluation of the program will be presented, together with plans for the future development of the service. LGBTI Connect is the first program of its kind in Australia to provide specialised access, navigation, advocacy and connection services to LGBTI older people by a mainstream aged care provider and ECH is proud of the translational research used in the implementation of this service.
In addition, the co-design work ... Read More

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Robyn Burton, Diversity, ECH Inc.